Shipping and Returns

Shipping & Returns

Shipping Policies:

We offer worldwide shipping with the following estimated delivery times:

• Inside Europe: 2-5 business days
• Outside Europe: 5-13 business days

Standard shipping is free for all orders.

Order Processing:

Orders are typically processed within 1 business day. Once your order is dispatched, you will receive a tracking code via email with a link to track your shipment.

Returns and Exchanges:

We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please adhere to the following guidelines:

• Return Window: 30 days from the date of delivery.
• Condition of Items: Items must be returned with tags attached, unworn, and in the same packaging as received.
• Return Procedure: Send us an email at info@ceoculture.store to initiate the return process.

Refunds:

Refunds will be processed to the original payment method used during the purchase.

Packages not delivered to the customer will be eligible for a refund. The refund amount is as follows:

• 100% of the purchase amount if the delivery issue is due to factors beyond the customer's control.

• 85% of the purchase amount if the delivery issue is due to the customer's actions, such as:

  • Failure to provide a correct address, resulting in the delivery being returned to the sender.
  • Failure to collect the delivery before the courier initiates a return process.

Damaged or Defective Items:

If you receive an item that is damaged or defective, please report it to us promptly. You can reach out via email at info@ceoculture.store or through our Instagram account (@ceo_culture).